Pre-sale friendship tips:
1. Specify the responsible party for freight when signing the contract. Prior to delivery, local logistics vehicles will be given priority (fast speed, usually point-to-point service from supplier to buyer). Small items are generally entrusted to Huayu, Jiayi or Jiaji Logistics. For details, please call contact.
2.Cash on delivery is supported in some areas. Cash on delivery needs to go to the regular freight department for collection. Cash on delivery customers need to pay a 30% deposit in advance and pay the balance after unloading. (Except certain special planes)
3. We provide technical guidance for the installation of conveyor equipment , and the buyer needs to cooperate with the workers in the construction. Conveyor supports and other structural parts shall be settled on-site by the buyer unless otherwise specified in the contract.
Note: Every product of our company has undergone strict inspection when it leaves the factory. It is not a quality issue. The company does not provide a return service. If the user deliberately requests a return, he / she will be responsible for the return shipping and make 10% depreciation.
After-sale friendship informs:
I. After-sales service department
The after-sales service of the products sold by the company in the national market is handled, handled and controlled by the after-sales service department.
Second, the working purpose of the after-sales service department
Throughout the customer's use of the product, all of our after-sales service staff provide attentive, meticulous, enthusiastic and timely services to allow customers to relax and use the product without worries, and truly experience the convenience our products bring to customers. And the value of creating wealth.
Third, after-sales service commitments and principles
During the warranty period, free maintenance, which is the replacement of parts caused by quality problems of the new product itself, our company provides free rapid replacement.
Fourth, after-sales service strength
The technicians in the after-sales service department have been practicing in this industry for many years and have rich work experience. In order to further improve the business quality, our company trains technical personnel according to the training plan every year.
Efficiency is also the embodiment of after-sales power and quality, and has made outstanding contributions to improving work efficiency.
Five, the voice of all members of the after-sales service department
After you purchase our products, all of our after-sales staff are eagerly looking forward to providing you with high-quality and thoughtful services, winning your trust and praise with excellent technology and enthusiasm. Because your satisfaction is the foundation of our business prosperity, your satisfaction is the foundation of our business development